Privacy Policy

In Plain English (Easy-to-Read Summary)

We want you to understand how Tank Shop handles personal information. In summary:

• We collect information needed to respond to enquiries, prepare quotes, manage orders, payments, delivery and post-sale support.
• We share relevant order information with manufacturers, suppliers, delivery providers, payment processors and service providers where needed to operate our business and fulfil orders.
• Card and other electronic payments may be processed through payment providers or merchant facilities selected by Tank Shop from time to time. Card details provided through our Website or payment process may be transmitted to the relevant payment provider, but Tank Shop does not store full payment-card numbers on its own servers or in its own managed databases.
• Telephone calls and other communications may be recorded or retained for purposes such as order accuracy, verification, training, administration and dispute resolution.
• Our website uses cookies and similar technologies for functionality, security, analytics and advertising.
• We do not sell or rent your personal information.
• You can contact us to request access to, or correction of, personal information we hold about you or to raise a privacy concern.

The sections below provide more detail.

1. Introduction & Applicability

Tank Shop is operated by Webporter Pty Ltd as trustee for Brisbane Family Trust, ABN 32 058 768 827 (Tank Shop, we, us or our). This Privacy Policy explains how we collect, hold, use and disclose personal information when you use www.tankshop.com.au, contact us, request a quotation, place or manage an order, receive support or otherwise deal with us.

We handle personal information in accordance with Australian privacy laws that apply to us, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles where applicable.

This Privacy Policy should be read together with our Terms & Conditions and, where relevant, our Return & Refund Policy.

2. Information We Collect

The personal information we collect depends on how you deal with us. It may include:

• your name, email address, telephone number, billing address, delivery address and other contact details;
• quotation, order, account, payment and transaction information;
• delivery contacts, site details, project information, plans, specifications, photographs and other information relevant to an enquiry, order, delivery or support matter;
• communications with us, including emails, SMS messages, website enquiries, support requests and telephone call recordings where calls are recorded;
• website and device information such as IP address, browser or device type, pages viewed, website interactions, approximate location and cookie or advertising identifiers; and
• marketing preferences, subscription information, feedback and reviews.

We do not generally seek sensitive information. If sensitive information is provided to us, we only collect, use or disclose it where permitted by applicable law and reasonably relevant to the matter for which it was provided.

3. How We Collect Information

We usually collect personal information directly from you when you use our website, create or manage an account, request a quote, place or pay for an order, complete a form, contact us by telephone or electronically, or otherwise provide information to us.

We may also receive personal information from a person acting for you or involved in your order, or from manufacturers, suppliers, delivery agents, payment providers and other service providers where reasonably necessary to manage an enquiry, order, delivery, payment or support matter. Some technical information is collected automatically through cookies and similar technologies.

If you provide personal information about another person, such as a delivery recipient or site contact, you should ensure you are authorised to provide it for the relevant purpose.

You can browse much of our website without identifying yourself. However, we generally need accurate contact and identifying information to provide quotations, process orders and payments, arrange delivery and provide order-related support.

4. How We Use Information

We may use personal information to:

• respond to enquiries, prepare quotations and manage customer accounts;
• review, process, accept, manufacture, supply, deliver and administer orders;
• process or reconcile payments and manage refunds, credits and payment enquiries;
• communicate about order details, approvals, delivery, support, warranty and post-sale matters;
• coordinate with manufacturers, suppliers, delivery agents and other service providers;
• verify instructions and authorisations, maintain business records and resolve disputes;
• protect our website and systems and prevent or investigate fraud, misuse and security incidents;
• operate, analyse and improve our website, products, services and customer experience;
• send marketing or promotional communications where permitted by law; and
• meet accounting, taxation, legal, regulatory and other legitimate business requirements.

Opting out of marketing does not prevent us from sending communications reasonably necessary for an enquiry, order, payment, delivery, account or support matter.

5. Disclosure of Information

We may disclose personal information where reasonably necessary for the purposes described in this Policy, including to:

• manufacturers and suppliers involved in quoting, manufacturing, supplying or supporting goods;
• delivery agents, freight companies, couriers and other parties involved in delivery or collection;
• payment processors, payment gateways, merchant facilities, banks and other financial service providers;
• website hosting, email, communications, telephony, accounting, customer-management, security, analytics, advertising and other technology service providers;
• professional advisers, insurers and other service providers engaged by us; and
• government bodies, regulators, courts, law enforcement or other persons where disclosure is authorised or required by law, or reasonably necessary to establish, exercise or protect lawful rights.

We do not sell or rent personal information to third parties.

6. Storage, Security & Retention

We take reasonable steps appropriate to our circumstances to protect personal information we hold from misuse, interference, loss and unauthorised access, modification or disclosure. No internet, email, telephone or data-storage system can be guaranteed to be completely secure.

We retain personal information for as long as reasonably required for the purposes for which it was collected, including order administration, accounting and taxation, customer support, warranty and dispute records, security and legal requirements. Where applicable law requires information that is no longer needed to be destroyed or de-identified, we take the steps required by that law.

7. Payment Processing

Card and other electronic payments may be processed through a payment processor, acquiring bank, payment gateway or merchant facility selected by Tank Shop from time to time. When you enter card details through our Website or otherwise provide them for a payment, those details are collected for the purpose of processing that payment and transmitted to the relevant payment provider. Tank Shop does not store full payment-card numbers on its own servers or in its own managed databases.

The payment provider may return or make available transaction references, payment status, masked card information, payment credentials, tokens or payment-method references. Where a payment method is saved or otherwise authorised for later use, the provider may securely retain the underlying payment credentials and Tank Shop may use the retained payment method in accordance with the authority given, our Terms & Conditions and applicable payment requirements. Tank Shop may change payment processors or merchant facilities from time to time. Payment providers also handle information under their own privacy and security practices.

8. Telephone Calls & Other Communications

Telephone calls and other communications with Tank Shop may be recorded or retained for quality assurance, staff training, order accuracy, verification of instructions and authorisations, administration, record keeping, dispute resolution and protection of Tank Shop’s lawful interests.

Call recordings, emails, messages and other retained communications may form part of our customer or order records and are handled as personal information under this Policy. Any recording, use or disclosure of telephone calls is subject to applicable recording and privacy laws.

9. Cookies, Analytics & Tracking Technologies

Our website uses cookies, pixels and similar technologies for purposes such as shopping cart and account functions, security, preferences, analytics and advertising. These technologies may collect information about your browser, device, IP address, website activity and interactions with advertisements.

We may use services such as Google Analytics and other analytics or security tools. Those providers may collect or receive information through their technologies and handle that information under their own privacy policies.

You can control some cookies through your browser or any cookie or consent settings made available on the website. Disabling cookies may affect website features or functionality.

10. Advertising & Remarketing

We may use third-party advertising services, including Google, Microsoft or social-media advertising services where used, to measure advertising performance, understand interactions with our website and show relevant advertisements. These services may use cookies, pixels or other identifiers in accordance with their own privacy practices and applicable settings.

Where an advertising or marketing message includes an unsubscribe or preference option, you may use that option to change future marketing communications. Browser, platform and advertising-provider settings may also provide controls over personalised advertising.

11. Spam Prevention and Website Security

We use third-party security and spam-prevention services, which may include Google reCAPTCHA and Cloudflare Turnstile, to help distinguish genuine users from automated bots and protect our Website, forms, account areas and checkout against spam, fraud and abuse.

These services may process technical and interaction information required to perform security checks, including your IP address, browser and device information, Website interaction data and information about the request being verified. Some security checks may operate invisibly in the background without displaying a visible challenge or security box.

Where Google reCAPTCHA is used, information is processed by Google in accordance with its Privacy Policy and Terms of Service. Where Cloudflare Turnstile is used, information is processed by Cloudflare in accordance with its Privacy Policy and Turnstile Privacy Addendum.

We may change the security and spam-prevention services used from time to time, provided they are used for substantially similar website security, fraud-prevention and abuse-prevention purposes.

12. Access, Correction & Privacy Complaints

You may request access to personal information we hold about you or ask us to correct information you believe is inaccurate, out of date, incomplete or misleading. Contact our Privacy Contact using the details below or through our Contact Tank Shop page. We may need to verify your identity before acting on a request, and access may be refused or limited where permitted by law.

If you have a concern or complaint about how we have handled personal information, contact our Privacy Contact and provide enough information for us to understand the issue. We will review the matter and respond in accordance with applicable privacy law. If you remain dissatisfied, you may have a right to contact the Office of the Australian Information Commissioner or another applicable regulator.

13. Data Breaches

We assess and respond to suspected data breaches in accordance with applicable law. Where the Notifiable Data Breaches scheme or another notification requirement applies, we make the notifications required by law.

14. Overseas Processing & Disclosure

Some payment, cloud, analytics, advertising, communications and other technology service providers may store, process or allow access to personal information outside Australia, including in the United States and other countries in which they or their service providers operate. Provider locations and data-processing arrangements can change over time.

Where Australian privacy law imposes requirements in relation to an overseas disclosure, we take the steps required by that law.

15. Contact Us

For questions, access or correction requests, or privacy concerns and complaints, contact:

Privacy Contact

Email is our preferred method of contact for privacy requests and complaints. The address above is a virtual-office correspondence address, not a customer service location. Forwarded postal mail may be delayed or not received, so please use email for important or time-sensitive privacy matters.

---

Last Updated: 9 October 2026