While attempts are made to keep the delivery information on this page up-to-date according to each supplier, information contained on this page may change without notice.
Tank Delivery Information
Poly tanks are delivered throughout South-East Queensland and the northern tip of NSW from QTank’s rotomoulding facility located in Brendale, Queensland.
- Manufacture to delivery is approximately two (2) weeks during non-peak periods.
- Delivery date will be arranged with manufacturer and you will receive SMS and/or email notification. If unsuitable, please advise ASAP and we'll reschedule.
- Prior to delivery the pathway to your tank must be clear if you wish it to be sited. If your tank needs carrying over neighbouring properties, please seek owner permission.
- Someone should be present on day who can sign-off and assist with siting as necessary. Driver will call approximately 30 minutes prior to delivery. If you work, then we recommend organising the day off.
- If no one is present, driver will leave your tank in a suitable and safe position of their discretion.
Kingspan steel tanks are delivered within 300 km from manufacturing facilities located in Crestmead Queensland, Smithfield NSW and Somerton Victoria.
- Manufacture to delivery is approximately 3-4 weeks depending upon delivery location and time of year.
- Delivery date will be arranged with manufacturer and you will receive notification. If unsuitable, please advise ASAP and we’ll reschedule for you.
- On delivery day, Kingspan staff will unload your tank from truck and position it on your base provided that:
a) There is clear and reasonably flat access from the road to the tank base
b) A base is prepared and in good condition
c) The weather is reasonably fair.
- If your Kingspan tank cannot be delivered due to access issues, re-delivery will be rescheduled and additional charges may apply.
Pumps & Accessory Delivery
Delivery Time & Stock
Tank Shop’s policy is to have all orders for pumps and accessories processed and dispatched within 1-2 business days after full payment is received.
Depending upon the product, your location, and nominated couriers, delivery time after dispatch might be as little as 1-2 business days up to 10 working days. Due to circumstances outside of our control delivery may sometimes take longer than advised, for example, to remote areas, Australian islands, etc.
Please understand, we stock few items and often rely upon stock reserves with manufacturers and wholesale suppliers when fulfilling orders which guarantees fresh stock.
We do not deliver to destinations outside of Australia.
What If Your Order Doesn’t Arrive?
If your order doesn’t arrive after a reasonable amount of time, please contact us. Rest assured that we will follow up with supplier and/or courier and keep you fully informed.
When ordering pumps and/or accessories, we highly recommend providing authority to leave instructions during checkout. This should be a location on your property where the courier can safely leave your package should noone be present. Without this, notice of the attemped delivery will be given for packages requiring signing either in the form of a card being left, email, SMS and/or via an online tracking page.
We always do our best to facilitate the process of getting orders out in a safe and timely manner, but please note it is also your responsibility to do everything reasonably possible to obtain your items including responding to courier notices and/or collecting goods from a pickup point. Should a parcel be returned back to us due to a failure on your part to receive or collect a package, you can choose to have us attempt a new delivery at cost, or issue a refund minus the original delivery cost and any supplier re-stocking fees.