Tank Shop's Customer Care Guarantee

Tank Shop’s Customer Care GuaranteeShould you experience a problem with your tank through no fault of your own, Tank Shop will look after you to ensure that your tank/s are fixed, or you are fairly compensated, or your money is refunded. All you need to do is reach out to us via phone or email and we’ll assist in any way possible.

Unfortunately, things can and do go wrong with water tanks and the manufacturer. There might be a mistake with your tank size, the positions of outlets or inlets, perhaps a leak due to a manufacturing defect or your tanks were delivered damaged. No one purposefully intends problems to happen, but if they do, what then? You can go it alone, but you’re at the mercy of the manufacturer to be fair and honest.

Tank Shop has teamed up with various water tank manufacturers throughout Australia. We readily stand with our customers and are happy to communicate directly on your behalf to ensure a quicker and fairer resolution. So if you have a problem, then you can choose to either follow up directly with the manufacturer or come back to us.

We are happy to assist with getting any problems that you might experience resolved more quickly and amicably with the manufacturer. Our professional relationships not only allow us to broker the best rainwater tank solution for you, but we also carry a bit of clout with manufacturers since we provide a higher volume of sales with many more to come in the future.

Rest assured that if you buy your tank through Tank Shop, and you’ve done everything correctly and as instructed by the manufacturer, that Tank Shop have you covered should a problem occur. Again, our guarantee to you is that we will ensure your tank/s are fixed, or you are fairly compensated, or your money is refunded.

We don’t just guarantee a smoother experience with the manufacturer but stand behind this promise resulting in many happy customers.