Tank Shop’s Customer Care GuaranteeShould you experience a genuine problem with a tank supplied through Tank Shop through no fault of your own, Tank Shop will be here to help. Contact us by phone or email and we’ll assist with the matter, including liaising with the manufacturer on your behalf and helping work towards a fair and timely resolution.
Buying a water tank is more than simply placing an order. If something goes wrong with a tank supplied through Tank Shop, we are here to help.
Water tanks are large, made-to-order products and, occasionally, problems can occur. A tank may arrive damaged, a fitting may be incorrectly positioned, there may be a manufacturing defect, or something else may not be as expected. If you experience a problem through no fault of your own, simply contact us by phone or email.
Tank Shop works closely with water tank manufacturers throughout Australia. Where appropriate, we can communicate directly with the manufacturer on your behalf, provide the order details and documentation we hold, and assist in working towards a fair and timely resolution.
You are always welcome to deal directly with the manufacturer if you prefer, but many customers find it helpful having Tank Shop involved. Our established relationships with manufacturers mean we can often help clarify what has happened, provide supporting information and keep communication moving.
Depending on the circumstances, a resolution may involve repair, replacement, compensation, refund or another appropriate remedy in accordance with the manufacturer’s warranty and your rights under Australian Consumer Law.
Our commitment is simple: if there is a genuine problem with a tank supplied through Tank Shop, we won’t simply leave you to deal with it alone. We’ll assist where we reasonably can to help get the matter resolved.
That commitment is part of the service we provide and one of the reasons we have many happy customers.