While we attempt to keep the delivery information on this page up-to-date according to our suppliers and each tank and product sold, information contained herein may change without notice.
Tank Delivery Zone
Please note the following:
- Manufacture to delivery is approximately two (2) weeks during non-peak periods.
- Delivery time will be arranged with you by manufacturer after your order is paid.
- On delivery day you will need a minimum of two fully able adults to help. If no one is available to help, driver will leave your tank in a suitable position of their discretion.
- If your tank needs to be carried over another person's property, permission must be obtained from the property owner before delivery.
- Please ensure a clear path to your tank pad if you desire it to be sited.
- Delivery does not include installation or plumbing in. We recommend arranging your tank to be installed by a licensed plumber at least a day after the scheduled delivery.
Tank Pumps & Rainwater Harvesting Accessories Shipping
Delivery Time & Stock
Tank Shop’s policy is to have all orders for pumps and accessories processed and dispatched within 1-2 business days after full payment is received.
Depending upon the product, your location, and nominated couriers, delivery time after dispatch might be as little as 1-2 business days up to 3-7 business days. Due to circumstances outside of our control delivery may sometimes take longer than advised, for example, to remote areas, Australian islands, etc.
Please understand, we stock few items and often rely upon stock reserves with manufacturers and wholesale suppliers when fulfilling orders. While we are often dependant upon supplier stock levels and courier services, an added advantage to you means your product will be sent from fresh stock.
If your order doesn’t arrive after a reasonable and expected time, please advise us. We will immediately follow up with courier as necessary and keep you closely informed. Refunds will be provided on national orders confirmed as not being received. We do not deliver to destinations outside of Australia.
Where pickup is available for an item, you be able to choose “Pickup” and be provided a pickup location during the checkout process. Pickup is normally available for rainwater tanks and certain pumps and accessories.
For all pickup orders, payment must be received in full before we process your order and reserve any products. You will receive notification once your order is ready for pickup.